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Career

IT Technical Support

Job Responsibilities


  • Deployment and Installation for Desktop, Laptop & Server

  • Inhouse or Onsite to Troubleshooting & Diagnostic, Parts Replacement support for Desktop, Laptop & Server

  • Handle daily technical support cases assigned by Team Lead via ticketing system

  • Follow up with clients to ensure pending task assigned is completed

  • Fix or escalate issues when problem occurs to minimize downtime

  • Report daily cases support summary to IT Team Lead

  • Any other relevant duties as assigned from time to time

  • Work independently as well as manage projects as a team

Job Requirements


  • At least Diploma in Computer Science, Engineering or relevant field

  • Have at least 1 year(s) work experience in the IT industry

  • Minimum 1-2 years' experience required in IT technical support

  • Able to handle basic hardware / software and have trouble-shooting skill

  • Able handle basic network / printer configuration

  • Good customer service and communication skills

  • Good diagnostic and problem-solving skills

  • Any IT certifications will be an advantage

  • Must possess a driving license and have own transport

  • Candidates fluent in Mandarin will be prioritized as the role requires the candidate to deal with Mandarin-speaking clients

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