Career
IT Technical Support
Job Responsibilities
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Deployment and Installation for Desktop, Laptop & Server
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Inhouse or Onsite to Troubleshooting & Diagnostic, Parts Replacement support for Desktop, Laptop & Server
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Handle daily technical support cases assigned by Team Lead via ticketing system
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Follow up with clients to ensure pending task assigned is completed
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Fix or escalate issues when problem occurs to minimize downtime
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Report daily cases support summary to IT Team Lead
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Any other relevant duties as assigned from time to time
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Work independently as well as manage projects as a team
Job Requirements
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At least Diploma in Computer Science, Engineering or relevant field
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Have at least 1 year(s) work experience in the IT industry
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Minimum 1-2 years' experience required in IT technical support
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Able to handle basic hardware / software and have trouble-shooting skill
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Able handle basic network / printer configuration
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Good customer service and communication skills
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Good diagnostic and problem-solving skills
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Any IT certifications will be an advantage
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Must possess a driving license and have own transport
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Candidates fluent in Mandarin will be prioritized as the role requires the candidate to deal with Mandarin-speaking clients
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