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One Stop Managed IT Services For Business
Securing your operational efficiency, by getting professional advise on planning IT Strategy to Emergency Support.
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Are you facing these problems?
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Hardware Failure
- Faulty parts replacement
- Black screen & blue screen issue
- Slow PC's performance
![](https://ezytronic.com.my/supportpackage/wp-content/uploads/2021/11/problems-img-2.png)
![](https://ezytronic.com.my/supportpackage/wp-content/uploads/2021/11/mobile-issue-icons-2.png)
Network Issue
- Network connection issue
- Weak WiFi signal
- Damage cabling
![](https://ezytronic.com.my/supportpackage/wp-content/uploads/2021/11/problems-img-1.png)
![](https://ezytronic.com.my/supportpackage/wp-content/uploads/2021/11/mobile-issue-icons-3.png)
Application Failure
- Microsoft 365
- Email hosting problems
- Storage backup
With managed IT
company grown considerably!
![](https://ezytronic.com.my/supportpackage/wp-content/uploads/2021/12/invert-it-ponts-2.png)
Better IT Communication
and manage all aspect of your IT, for a fixed and manageable monthly fee
![](https://ezytronic.com.my/supportpackage/wp-content/uploads/2021/12/invert-it-ponts-3.png)
Maximize Productivity
through the empowerment of employees to use technology
![](https://ezytronic.com.my/supportpackage/wp-content/uploads/2021/12/invert-it-ponts-1.png)
Hassle-Free
Key person able to concentrate on core activities rather than side-tracked on IT issue
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Choose a plan that works for you:
PROMO
Ezy SOHO
Suitable for SME, SOHO or enterprise branches
- Unlimited phone & remote support
- Solve daily IT office needs, onsite for laptop/desktop failure, maintenance and debugging services
- Suitable for 30-80 people
- 8X5 Next Business Day Support Plan
- Response within 4 hours
- 12 times onsite / year
- 1 time health check
*Price excluded SST charges
Ezy PRO
Prepaid
(Non Subsciption Type Contract)
- Assist on any ad-hoc service request to support your IT Business requirement
- Suitable for less than 30 people
- 8X5 Next Business Day Support Plan
- Response within same day
- Calculate per case by hours
- Unlimited phone support
- Credit deduct by onsite support
- Unlimited remote support (charges applied)
*Price excluded SST charges
Ezy AMC
Suitable for medium or chain enterprises
- Unlimited phone & remote support
- Measurable quality of delivery
- Suitable for more than 80 people or chain
- Customize SLA, Service response mode & support mode
- Free asset management template
- Loaner unit
Ezytronic IT Service Package & Expense Budget
*Please swipe left and right to view the complete table
✓ = Included
✕ = Not included
= Customize
Ezy PRO |
Ezy SOHO |
Ezy AMC |
|
---|---|---|---|
Asset management services | ✕ | ✓ | |
Schedule Health Check | ✕ | ✕ | ✓ |
Equipment warranty and follow-up | ✓ | ✓ | ✓ |
Third-party technical follow-up | ✕ | ✓ | ✓ |
Installation & debugging of hardware & software | ✓ | ✓ | |
Installation & Debugging of Network Hardware & Application | ✓ | ✓ | |
Installation & debugging of server hardware & software | ✓ | ✓ | |
Installation & debugging of peripheral hardware & software | ✓ | ✓ | |
Emergency equipment replacement support | ✕ | ||
Active operation & maintenance management | ✕ | ✕ | |
Initialize service for the first time | ✕ | ✕ | |
Periodic service evaluation | ✕ | ✕ | ✓ |
Promote IT standardization | ✕ | ✕ | |
Service satisfaction survey | ✓ | ✓ | ✓ |
How to kick start - Service flow
01 Customer Check-Out
- 1 working day
- Place an order
- Customer service call up
- Account registration and guide through service
- Make an appointment for the first visit
- User sign an agreement
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02 First time service initialization
- 1 ~ 10 working days
- Check and confirm user requirement
- Draft and tidy IT system and architecture
- Fix current facing IT issue
- 24 term issue elimination
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03 Pre-operation phase
- 3 ~ 15 working days
- Analyze the investigation report and propose improvement solution
- User determines and set the improvement plan
- Proceed according to improvement plan
- Develop a maintenance outline
- Customer acceptance testing
![](https://ezytronic.com.my/supportpackage/wp-content/uploads/2021/11/iso-icon03.png)
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04 Operation and maintenance phase
- Operation period
- Daily maintenance
- Periodic inspection, plan
- Periodic optimization and improvement
- Service report
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Register Now!
Submit your buying inclination below
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What if same issue happens again after the service?
Rest assured, we got you covered:
- In 7 days
Rearrange FREE onsite (purchase of #1timeonsite), when same issue happens.
- In 15 days
Schedule FREE remote when same issue happens.
Looking for better partner
for your technology?
- No need to deliver computer to shop, and schedule your own time wisely
- No hidden charges, only pay for the services
- Guarantee service quality with reasonable price
- Accurately locate faults and quickly repair
- Guarantee service quality with reasonable price
- Accurately locate faults and quickly repair
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Ezytronic Sdn Bhd
45, Jalan USJ 21/10, Usj 21,47640 Subang Jaya, Selangor